If you have VPN connection problems, do not worry help is at hand with this handy checklist .
How to solve your VPN connection problems
1. Connecting to different VPN servers in various locations
This makes sense when, for example, misdirected or geo-specific problems with your ISP are causing connection problems. If you can not connect to a VPN server in a specific country - try another server
This will also tell you if your VPN connection problems are restricted. to a server / region or the issue is connected to your system, thus preventing you from connecting at all.
- 2. Try all VPN protocols available
Try all VPN protocols - PPTP and OpenVPN with our software, L2TP with our dialer or manual UDP with our customers alternative (s).
for instructions on how to connect using those on different operating systems protocols, please visit our knowledge base.
- 3. Check the possible causes with 3rd party security applications of
We found that the majority of VPN connection problems are caused by firewall, antivirus or other third party security applications running in the background. The best way to determine if an application could be responsible for your VPN connection problems is to disable / close temporarily, and test again to see if the problem persists.
- 4. Uninstall HMA! Pro VPN
Uninstall the HMA! Pro VPN software (Windows, reinstall the .NET Framework) restart, reinstall and then restart both. Then try to connect.
- 5. Change your DNS settings
Change your DNS settings manually or OpenDNS GoogleDNS. You can find instructions on how to change the DNS settings of your operating system below:
- Linux
- Mac
- Android
- Windows
- iOS
6. Install all available updates on Microsoft Windows update.
- 7. Install the latest drivers for your hardware, especially for ethernet adapters
8. Install the latest firmware for your router. Also look for the new experimental firmware.
If you experience frequent disconnections, please see our article on disconnections.
If you have VPN connection problems using Pro VPN router , please visit HMA! Help Center to get step by step instructions.
If you are still having VPN connection problems, you can write us , contact us via Live Chat or register a thread in the HMA! forum - we have many good members will be happy to help. Please remember to include as much information as you can about your question so we can help you as quickly as possible.
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